This Privacy Policy outlines how www.joharhighlands.com (“we”, “our”, “us”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

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1. Information We Collect

 

We collect various types of personal information depending on your interaction with the Site. This includes:

Order Information: When you make a purchase or attempt to make a purchase, we collect the following information:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

This information is referred to as “Order Information” and is collected in order to process your order.

Payment Information: We do not store or process payment details (such as credit card numbers). All payment transactions are handled securely through third-party payment gateways, and we do not retain any payment-related information on our servers. Payment gateway providers may store necessary details under their respective privacy policies.

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2. How We Use Your Information

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We may use the information we collect from you in the following ways:

• To process and fulfill your orders.

  This includes initiating shipping through our logistics partners with an estimated delivery window of 8–14 business days.

• To communicate with you about your order, including sending you order updates, confirmations, and receipts. This includes sharing order status updates and refund status information via phone or email.

• To improve our website and service offerings.

• To respond to customer service inquiries or support requests.

• To comply with applicable legal or regulatory requirements.

• To verify refund or cancellation requests made within the eligible window (same-day request policy) and facilitate the processing of refunds within 16–30 business days.

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3. Cookies

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• Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences and make your visits more convenient by storing certain information, such as your login details or shopping cart items. If you prefer not to use cookies, you can adjust your browser settings to reject them; however, please note that disabling cookies may affect your ability to use certain features of the Site.

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4. Third-Party Sharing

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• We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with third-party service providers who assist us in the operation of our website and business (such as payment processors, shipping carriers, and customer service tools). These third-party providers are required to maintain the confidentiality and security of your data.

• We will only disclose your personal information to third parties if:

• You have provided explicit consent for such disclosure.

• It is required to process your orders or fulfill our contractual obligations.

• We are legally required to do so, such as in response to a subpoena or court order.

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5. Security of Your Information

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• We are committed to taking reasonable steps to protect the security of your personal information. However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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6. Changes to This Privacy Policy

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• We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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7. External Links​

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• Our website may contain links to other websites that are not controlled by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

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8. Your Rights

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• You have the right to:

• Request access to the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Request the deletion of your personal information, subject to legal requirements.

• Object to the processing of your data in certain circumstances.

• To request cancellation or refund data associated with your transaction (eligible within same day of purchase), please mention your order ID and preferred mode of communication.

   

  If you would like to exercise any of these rights or have any questions about how we handle your personal information, please contact us at:

  +91 191 358 6097, +91 7889625285

  or write to us at

        info@joharhighlands.in